Privacy Policy

 

 

Last update: 2024-03-19

The CTRL group invites you to read its privacy policy to learn about the rules it applies to protect your personal and confidential information.

Details concerning our privacy policy
Throughout the privacy policy, we use the term "CTRL" to refer to all products of the CTRL group and its divisions (Solutions Ti Technologies, Progident, Vision 3W). If there are differences between our products, we will specify this. Please also note that this privacy policy is subject to change without prior notice, in particular in order to comply with any regulatory changes. It is therefore your responsibility to check our privacy policy to ensure that you are in agreement with it.

Third-party websites
All CTRL Group sites contains links to external sites. We are in no way liable for the content of these sites or for the privacy practices they apply with regard to users. Any information you share on these sites is not subject to this privacy policy; rather it is subject to that of the external site, where applicable.

Your personal information
The CTRL group is committed to respecting your privacy, and personal information collected during communications with our customers and suppliers is treated in accordance with Canadian regulations on the protection of personal data.

We use physical, electronic and organizational security measures that are appropriate to the sensitivity of the personal information, measures that are continually re-evaluated and improved.

You may contact us at any time at to let us know that your information is inaccurate, false or that you believe it is being used inappropriately, and we will undertake to correct, update or delete it, depending on the nature of your request.

Information sent by e-mail or Web form
In the context of more advanced interventions relating to our products and services, you retain full responsibility for the protection and sharing of any sensitive information managed by your organization that is necessary for the delivery of our technical or management assistance interventions. It is your responsibility to act with caution and diligence, and to inform us of any issues you may identify in your communications with CTRL.

Usage profile of our management applications and Web portals
In order to improve the user experience and offer quality products and services, CTRL may from time to time collect information about your use of its products and services.

Where appropriate, the information collected will be limited to necessary details only. The type of information collected may vary from time to time:

• Internet connection performance profile settings.
• Access logs to CTRL software functions to reproduce a usage issue.
• Information you provide by filling in forms on our website, management portals and service portals.

Consultations and visits to our Web sites
Our Web sites do not record any complete nominative data that could be used to identify an individual with precision, as the information we may ask you to provide remains very partial. However, various cookies may be used from time to time by CTRL to provide a better experience for visitors to our Web sites.

Informational cookies allow us to analyze the performance of our Web sites, including basic statistics such as page views, bounce rates and length of visits. As these cookies are based on microdata files, they are automatically anonymized.

On a first visit to one of Groupe CTRL's websites, we ask the visitor's permission to use these informative cookies, and the visitor is free to accept or refuse their use.

Other functional cookies are used to enable more efficient and personalized use of certain virtual services for our customers, in particular those that enable them to stay connected and use certain features of the CTRL customer portal. These cookies remain mandatory, but are constantly anonymized.

Please note, however, that we only keep cookies for as long as is necessary to achieve our pre-established objectives, particularly those for statistical and general marketing purposes.

Important: You can always delete cookies by visiting your browser settings.

For the exact definition of a cookie, please refer to the website of the Office québécois de la langue française.

For a detailed technical list of the cookies used by our websites, please contact us at .

 

Contact
If you have any questions about how we handle your personal information, or if you wish to exercise your rights under this Privacy Policy, please contact us using one of the methods of communication listed under the "Contact" tab. You can also write to us via the "Contact me" option on the right-hand side of your screen.

For further information on this policy or to contact CTRL for any reason, please contact :

CTRL Informatique Ltée
3650 boulevard Wilfrid-Hamel, Quebec City, Quebec G1P 2J2, Canada
.